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How the PSR Panel works

Input from industry experts helps inform our work

A panel of payments industry experts

The Payment Systems Regulator (PSR) Panel is established by statute and is independent to the PSR. The Panel's role is to contribute towards the effective development of the PSR's strategy and policy and offer advice and early input on the PSR's work.

The panel is currently made up of 18 members drawn from payments system operators, payments service providers, infrastructure and technology providers, service users including consumer, large and small business representatives. The Panel is here to offer advice and early input on the PSR’s general policies and practices.

The Panel

  • provides feedback on the PSR’s work
  • brings forward relevant issues for discussion
  • identifies areas for research
  • considers how best the PSR can meet its objectives

The views of the Panel are independent of the PSR and the panel is assisted by a secretariat team within the FCA.

The Panel was finalised in December 2014 and has already started work.

Panel vacancies

A number of terms are ending and we are currently looking to recruit representatives from the following sectors:

  • Direct Payment Service Provider (PSP) (non-sponsor)
  • Indirect PSP
  • Authorised Payment Institution/electronic-Money Institution
  • Interbank Payments Infrastructure Provider
  • Payment Technology Expert
  • Merchant Acquirer

PSR Panel terms of reference

PSR Panel recruitment process

Annual Reports

Read the PSR Panel 2015/16 annual report.

Read the PSR Panel 2016/17 annual report

PSR Panel members

Stephen Locke is an independent adviser who has held a wide range of non-executive posts. Stephen is currently chair of London TravelWatch, chair of the Advertising Advisory Committee, and a member of the board of the Money Advice Service where he chairs the audit and risk assurance committee. Stephen has a wealth of experience in payment systems having sat as an independent non-executive board member of the Payments Council between 2007 and 2014 and also served on the project boards overseeing the introduction of the current account switch service and the mobile payments service Paym. 

Mike Agate is a chartered management accountant and chair of the economics, finance and taxation policy committee of the Federation of Small Businesses. He has his own management accountancy practice based in Buckinghamshire. Prior to starting his own business in 1992 he worked at director level in the publishing and music industries.

Mark Barnett is president of the UK and Ireland division of MasterCard, with overall responsibility for developing and executing the company's strategy in these markets. Prior to his current appointment, he was executive vice-president, consulting services for MasterCard Advisors with responsibility for helping financial institutions, merchants and governments make optimal use of the payments programmes. Prior to joining MasterCard, Mark led KPMG Consulting’s activities in the payments industry in Europe.

David Brooks is head of finance operations at Sainsbury’s. In this role he is involved in the supermarket’s consideration of future payment strategies and emerging technology offerings.  He also has wide experience of processing retail payments for customers and suppliers in large retail functions. He plays a leading role at the British Retail Consortium in shaping the direction of its Payments Action Group agenda.

David is passionate about promoting innovation and ensuring that fairness, transparency and consumer interests are a priority for the banking industry.

As Head of Industry Engagement and Payment Change, Becky Clements is responsible for Metro Bank’s payment and card change activity, as well as leading industry engagement and engagement with critical third party payment suppliers.

Becky has extensive experience of working with the payments industry and delivering long-term, sustainable value to both customers and the business, she is a Director of Payments UK and the Faster Payments scheme and sits on the Interim New Trade Association for the Financial sector  Becky  also sits on both the Advisory Panel and the Strategic Forum for the Payment Systems Regulator (PSR), as well. 

Becky joined Metro Bank in 2014, prior to that she worked at RBS, where she held a number of different positions including running the payment center for Adam & Company and Coutts & Co.


Chris Dunne is market development director at VocaLink. He is responsible for the core payments infrastructure business including Bacs, Faster Payments, the Current Account Switch Service, Paym and Cheque & Credit Clearing. Chris joined VocaLink in 2004 and previously was director of customer services and strategy director. Prior to VocaLink, Chris spent eight years at Reuters in a number of roles before being appointed as head of strategy for the Treasury services division.

David is currently Director of Transaction Product Management in the Barclays Corporate Bank, where he has been since 2012. He has held a variety of other payments roles for major banks including JP Morgan, leading the JPMorgan programmes for CHAPS and CREST, and the Bank of Tokyo-Mitsubishi. David has a broad range of expertise as a user, and now a provider of, sponsorship services in the Indirect Access space.

John Howells is CEO of LINK Scheme, the UK's cash machine network. John’s previous roles include being a director of Ernst & Young’s financial services business and board level responsibility for Capgemini’s Department for Work & Pensions advisory business.  His early career was with Gemini Consulting’s financial services strategy practice.

Conor is a payments expert and currently Director of Strategic Accounts at Visa Europe who he has worked for since 2003. He has a wealth of experience working with issuers, acquirers, processors, schemes, networks and vendors throughout Ireland, UK, Europe and America. Prior to joining Visa Europe Conor worked as a consultant in Ireland on payments issues.

Pamela Meadows is a representative of consumer rights and a member of the financial services consumer panel. She is interested in the impact of payment systems on end-users – receiving salaries, pensions and benefits, paying bills, making major purchases, taking holidays and shopping. Outside the panel Pamela does research and consultancy related to the labour market (including pensions) and the economics of social disadvantage (including financial exclusion) and value for money studies. 

Brendan is the Crown Representative for Banking and Payments and separately is the Government lead on its interactions with the industry in its capacity as a major customer. Both of these capacities are under the banner of the Cabinet Office. He is also a member of the Payment Strategy Forum. Prior to this he was the Director of the Government Banking Service and assistant Paymaster General, a role he carried out for six years until June 2016. Up until his retirement in 2009 Brendan was a career banker with Lloyds Banking Group where he held senior positions in personal and corporate banking as well as international wealth management. He is a Fellow of the Chartered Institute of Bankers and an ambassador for Opportunity International, a micro-finance charity.

Paul Rogers is chair and founder of Vendorcom, The Cards & Payments Community. Paul is passionate about cards and payments, particularly promoting innovation, ensuring that thought leadership is recognised and that all stakeholders in the industry have access to authoritative information on new developments, standards and regulation. Paul is recognised for his independence, authority and pragmatism in dealing with the wide range of issues facing the retail and payments industries and a regular contributor to industry journals and national press.

Carlos Sanchez is CEO and co-founder of Orwell Group, a UK based financial services organisation specialising in cash management and banking. Carlos was previously an executive director at Goldman Sachs in London, acting as financial advisor for the European corporate market in investments. Prior to this, Carlos was CEO at RBC Dexia in Milan and CEO of Dexia Investor Services Bank France, country head of Fund Services division in France and head of operations of Dexia Private Bank France. 

Craig Tillotson is managing director of Faster Payments Scheme Limited and also of the Mobile Payments Service Company, the operating company for mobile payments service, Paym. Prior to this he worked internationally with the global consulting firm AT Kearney as an associate director in their communications, media and technology practice.  Previously, Craig has held board and other senior roles with Vodafone, T-Mobile and McKinsey & Company.  

In 2012 Craig was appointed by the Department for Culture Media & Sport as a non-executive expert member of the communications consumer panel and Ofcom’s advisory committee on the old and disabled.

Robert White is Santander's director of payment industry oversight.  With over 18 years’ experience at Abbey National/Santander his responsibilities include overall governance and control for payment and card operations across the UK bank, as well as defining the strategy for the interbank and cards environment.  Prior to Santander, Robert worked for Manchester Airport plc, developing the business model for the terminals business strategy. 

Robert is also a director of Bacs Payments Schemes Limited, Faster Payments Scheme Company and Mobile Payments Service Company.

Sian Williams is head of national services at Toynbee Hall. She joined in 2009 as head of financial inclusion, prior to which she served 15 years as a diplomat with the Foreign & Commonwealth Office. She also serves as a trustee for the Money Advice Trust, including on the audit and risk committee, and sits on a wide range of advisory panels concerned with financial inclusion and well-being. 

Sreeram Yegappan is a director at Cognizant Technology Solutions in its banking and financial services division. Previously Sreeram was area vice-president at L&T Infotech, responsible for strategic banking clients in the UK. Sreeram has completed research work for India’s capital markets regulatory arm - Securities & Exchange Board of India. He offers both strategic vision and execution experience in a wide variety of functional and technical domains.

Flora is Head of Financial Services at the CBI. She has responsibility for leading the CBI’s lobbying on issues related to Financial Services and for the CBI’s overall relationship management with the key UK and global players in the financial services sector covering: asset managers; general insurance; life insurance; retail, corporate & investment banks; market service providers; and ratings agencies.

Prior to joining the CBI in 2014, Flora has worked for the ATM Industry Association and Public Relations Consultants Association.

Flora has degrees in Business from the University of Limerick and in German from the University of London.