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An update on our work to tackle payment scams

Published 22 09 2017
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Last year, the consumer group Which? asked us to look into authorised push payment (APP) scams – where people are tricked into making payments to a fraudster. We published our initial findings in December 2016, and said we’d publish an update on further work in the second half of this year.

This is an important programme of work, and we know there’s great interest in it as the anniversary of Which?’s original request approaches.

Since December we’ve looked at a number of issues in greater detail and have continued to work hard to find a way to reduce scams and the impact they have on victims. We have worked closely, and continue to work closely, with the industry, Which?, the FCA, and many others.

This November we will publish a report highlighting progress against the measures we set out, as well as our thoughts on what should happen next.

If you’re interested in reading more about our work on payment scams…