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Payment Systems
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Who we regulate
Payment systems explained
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Regulatory framework
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Competition
Complaints and disputes
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Complaints
Which? super-complaint on payment scams
Disputes
Super-complaints
Complaints specific to the Payment Services Regulations 2017
Complaints
Which? super-complaint on payment scams
Disputes
Super-complaints
Complaints specific to the Payment Services Regulations 2017
Governance of payment systems
Decision making committees
Working with other regulators
Our work
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Access to cash
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Access to cash during Covid-19: identifying and managing temporary gaps in provision
Access to cash: long-term solutions
Update on our work supporting cash access during the COVID-19 pandemic
Access to cash coverage: PSR and FCA update - autumn 2021
Access to cash coverage in the UK 2021 Q3
Access to cash during Covid-19: identifying and managing temporary gaps in provision
Access to cash: long-term solutions
Update on our work supporting cash access during the COVID-19 pandemic
Access to cash coverage: PSR and FCA update - autumn 2021
Access to cash coverage in the UK 2021 Q3
Market reviews
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Market review into the supply of card-acquiring services
Market review into the supply of card-acquiring services
Access
Card payments
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The IFR
The IFR and Brexit
The IFR and consumers
The IFR and merchants
The IFR
The IFR and Brexit
The IFR and consumers
The IFR and merchants
Innovation
APP scams
New Payments Architecture (NPA)
Sector, Intelligence and Analysis (SIA)
Enforcement cases
News & Updates
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Latest news
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Thought pieces
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Thought pieces
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Our latest events across PSR
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PSR Annual Plan 2021/22 webinar
Our proposed strategy webinars
PSR Strategy Stakeholder Webinar
PSR stakeholder event
PSR Annual Plan 2021/22 webinar
Our proposed strategy webinars
PSR Strategy Stakeholder Webinar
PSR stakeholder event
Speeches
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Speeches
Speeches
Publications
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News
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PSR responds to CMA
Payments Strategy Forum: call for members
Information requests from the PSR in relation to the EU Interchange Fee Regulation
Super-complaint from Which?
Survey for payment service providers
Access and governance report 2015
Business Impact Target 2018
PSR and Bank of England joint statement on PSODG report
Protocol between the Financial Conduct Authority and the Payment Systems Regulator on the enforcement of Regulation 105 of the Payment Services Regulations 2017
Review of the PSR Board's effectiveness
Access and governance report on payment systems 2017
New Payment System Operator
Which? authorised push payment super-complaint: our response
Access and governance report on payment systems 2018 - update on progress
The Business Impact Target 2017
Factsheet - Access and governance report on payment systems 2018
New Payment System Operator (NPSO) replies to PSR's open letter
Factsheet - PSR response to Which? super-complaint
Access and governance report - Annex: The operator's progress in 2016
Access and governance report 2017 - factsheet
Payments Strategy Forum: Roundtable Presentation - January 2016
Payments Community Briefing Document - January 2016
First Forum meeting - draft minutes
PSR responds to CMA
Payments Strategy Forum: call for members
Information requests from the PSR in relation to the EU Interchange Fee Regulation
Super-complaint from Which?
Survey for payment service providers
Access and governance report 2015
Business Impact Target 2018
PSR and Bank of England joint statement on PSODG report
Protocol between the Financial Conduct Authority and the Payment Systems Regulator on the enforcement of Regulation 105 of the Payment Services Regulations 2017
Review of the PSR Board's effectiveness
Access and governance report on payment systems 2017
New Payment System Operator
Which? authorised push payment super-complaint: our response
Access and governance report on payment systems 2018 - update on progress
The Business Impact Target 2017
Factsheet - Access and governance report on payment systems 2018
New Payment System Operator (NPSO) replies to PSR's open letter
Factsheet - PSR response to Which? super-complaint
Access and governance report - Annex: The operator's progress in 2016
Access and governance report 2017 - factsheet
Payments Strategy Forum: Roundtable Presentation - January 2016
Payments Community Briefing Document - January 2016
First Forum meeting - draft minutes
Consultations
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PSR CP 15/1: PSR competition concurrency guidance
PSR CP 16/4: Draft guidance on our approach to handling applications under sections 56 and 57 FSBRA
PSR CP16/4: Consultation paper on our approach to handling applications under sections 56 and 57 FSBRA
PSR regulatory fees 2015/16 (CP15/26)
CP 16/35: PSR regulatory fees 2017/18
CP18/2 - Draft Specific Direction 8 - protected ATMs
PSR CP 15/2: Voluntary redress schemes in competition cases
CP 15/44: PSR regulatory fees 2016/17
PSR CP 16/1 - Guidance on the PSR's approach for designation of alternative switching schemes under the Payment Accounts Regulations 2015
PSR CP 16/1 - Consultation paper on the application of the Payment Accounts Regulations in respect of alternative arrangements
Proposed changes to the reporting requirements for General Directions 2, 3 and 4
CP16/11: PSR regulatory fees 2016/17
CP 16/3: The application of the IFR - Phase 2 draft guidance
CP16/3: The application of the Interchange Fee Regulation in the UK: Phase 2
Onshoring EU Regulatory Technical Standards under the Interchange Fee Regulation
CP 19/1 - Draft Specific Direction 4 - Competitive procurement of central infrastructure
CP19/2 - Draft Specific Direction 9 - Crisis Communications (Visa)
MR 18/1.3 - consultation on our proposed pass-through analysis
PSR MR18/1.1 - Draft Terms of Reference: Market review into the supply of card-acquiring services
Discussion Paper: Data in the Payments Industry
Authorised push payment scams – PSR led work
CP 15/14 - FCA regulated fees & levies: rates proposals 2015/16
CP 17/44: PSR regulatory fees
APP Scams - Annexes
Review of the PSR Directions made in 2015 - Directions on access, governance and participants’ relationships with the PSR (General Directions 1-6 and Specific Direction 1)
Supplementary document to FCA CP 15/14 on PSR fees
Factsheet - Authorised push payment scams – PSR led work
CP18/8: PSR regulatory fees
Lipis report on international fraud practices
PSR CP 14/1: A new regulatory framework for payment systems in the UK
Stopping the scammers - an infographic
PSR CP17/1: Direct Debit Facilities Management – Switching service provider
CP 17/30: PSR regulatory fees 2018/19
CP 17/9: PSR regulatory fees 2017/18
Authorised push payment scams: the role of operators - draft Terms of Reference
PSR CP16/5: Draft Financial Penalty Scheme
Authorised push payment scams - the role of operators: Call for input from PSPs
CP 15/3 - The application of the Interchange Fee Regulation in the UK: Phase 1
PSR CP 14/1 - Factsheet
Annex 3 - letter from GoCardless
PSR CP16/5: Consultation paper on our proposed method for allocating the money we retain from financial penalties that we have imposed
GC 15/2 - Guidance on the PSR’s approach as a competent authority for the EU Interchange Fee Regulation
Call for Input: Card Payment Systems
The Payment Services Regulations 2017 – the PSR’s draft approach to monitoring and enforcement
CP19/4 - Confirmation of Payee - Response to the first consultation and draft specific direction for further consultation
CP 18/4 - Responses to our consultation on general directions for the implementation of Confirmation of Payee
CP19/5 - Call for views: Review of the structure of LINK interchange fees
MR18/1.4 - Consultation on our proposed approach to the merchant survey
CP19/6 - Call for views: The PSR’s research into cash access, use and acceptance
CP19/6 - Appendices to full research report into cash research
CP19/6 - Full research report into cash access, use and acceptance
CP 18/4 - Consultation on general directions for the implementation of Confirmation of Payee
CP19/7 - PSR Powers and Procedures Guidance Consultation
Decision on the review into our 'day one' Directions and CP19/3 - Consultation on proposed Directions
CP20/1- Confirmation of Payee: Proposal to vary Specific Direction 10
CP20/1: Proposal to vary Specific Direction 10 - Stakeholder submissions to consultation
Full responses to our Call for Views on our first annual review Specific Direction 8
CP20/2 - Call for input: Competition and Innovation in the UK's New Payments Architecture
Full responses to our consultation on our Powers and Procedures Guidance
Call for views: Second review of Specific Direction 8 (LINK)
CP21/2: Consultation on delivery and regulation of the New Payments Architecture
CP21/3 Authorised push payment scams – call for views
CP21/4 Consumer protection in interbank payments – call for views
CP21/5 - Interchange Fee Regulation (IFR) Guidance: EU withdrawal consequential changes
CP21/6 - Confirmation of Payee - Phase 2 Call for Views
CP21/8 - Lowering risks to delivery of the New Payments Architecture
CP21/5 stakeholder submissions to the Interchange Fee Regulation (IFR) Guidance: EU withdrawal consequential changes
CP21/4 stakeholder submissions to our call for views
CP21/9: Draft Specific Direction on maintaining free-to-use ATMs
CP21/10 Authorised push payment (APP) scams consultation paper
CP21/11 Confirmation of Payee: Ending dual running consultation paper
CP22/1: Card-acquiring market review initial remedies consultation
PSR CP 15/1: PSR competition concurrency guidance
PSR CP 16/4: Draft guidance on our approach to handling applications under sections 56 and 57 FSBRA
PSR CP16/4: Consultation paper on our approach to handling applications under sections 56 and 57 FSBRA
PSR regulatory fees 2015/16 (CP15/26)
CP 16/35: PSR regulatory fees 2017/18
CP18/2 - Draft Specific Direction 8 - protected ATMs
PSR CP 15/2: Voluntary redress schemes in competition cases
CP 15/44: PSR regulatory fees 2016/17
PSR CP 16/1 - Guidance on the PSR's approach for designation of alternative switching schemes under the Payment Accounts Regulations 2015
PSR CP 16/1 - Consultation paper on the application of the Payment Accounts Regulations in respect of alternative arrangements
Proposed changes to the reporting requirements for General Directions 2, 3 and 4
CP16/11: PSR regulatory fees 2016/17
CP 16/3: The application of the IFR - Phase 2 draft guidance
CP16/3: The application of the Interchange Fee Regulation in the UK: Phase 2
Onshoring EU Regulatory Technical Standards under the Interchange Fee Regulation
CP 19/1 - Draft Specific Direction 4 - Competitive procurement of central infrastructure
CP19/2 - Draft Specific Direction 9 - Crisis Communications (Visa)
MR 18/1.3 - consultation on our proposed pass-through analysis
PSR MR18/1.1 - Draft Terms of Reference: Market review into the supply of card-acquiring services
Discussion Paper: Data in the Payments Industry
Authorised push payment scams – PSR led work
CP 15/14 - FCA regulated fees & levies: rates proposals 2015/16
CP 17/44: PSR regulatory fees
APP Scams - Annexes
Review of the PSR Directions made in 2015 - Directions on access, governance and participants’ relationships with the PSR (General Directions 1-6 and Specific Direction 1)
Supplementary document to FCA CP 15/14 on PSR fees
Factsheet - Authorised push payment scams – PSR led work
CP18/8: PSR regulatory fees
Lipis report on international fraud practices
PSR CP 14/1: A new regulatory framework for payment systems in the UK
Stopping the scammers - an infographic
PSR CP17/1: Direct Debit Facilities Management – Switching service provider
CP 17/30: PSR regulatory fees 2018/19
CP 17/9: PSR regulatory fees 2017/18
Authorised push payment scams: the role of operators - draft Terms of Reference
PSR CP16/5: Draft Financial Penalty Scheme
Authorised push payment scams - the role of operators: Call for input from PSPs
CP 15/3 - The application of the Interchange Fee Regulation in the UK: Phase 1
PSR CP 14/1 - Factsheet
Annex 3 - letter from GoCardless
PSR CP16/5: Consultation paper on our proposed method for allocating the money we retain from financial penalties that we have imposed
GC 15/2 - Guidance on the PSR’s approach as a competent authority for the EU Interchange Fee Regulation
Call for Input: Card Payment Systems
The Payment Services Regulations 2017 – the PSR’s draft approach to monitoring and enforcement
CP19/4 - Confirmation of Payee - Response to the first consultation and draft specific direction for further consultation
CP 18/4 - Responses to our consultation on general directions for the implementation of Confirmation of Payee
CP19/5 - Call for views: Review of the structure of LINK interchange fees
MR18/1.4 - Consultation on our proposed approach to the merchant survey
CP19/6 - Call for views: The PSR’s research into cash access, use and acceptance
CP19/6 - Appendices to full research report into cash research
CP19/6 - Full research report into cash access, use and acceptance
CP 18/4 - Consultation on general directions for the implementation of Confirmation of Payee
CP19/7 - PSR Powers and Procedures Guidance Consultation
Decision on the review into our 'day one' Directions and CP19/3 - Consultation on proposed Directions
CP20/1- Confirmation of Payee: Proposal to vary Specific Direction 10
CP20/1: Proposal to vary Specific Direction 10 - Stakeholder submissions to consultation
Full responses to our Call for Views on our first annual review Specific Direction 8
CP20/2 - Call for input: Competition and Innovation in the UK's New Payments Architecture
Full responses to our consultation on our Powers and Procedures Guidance
Call for views: Second review of Specific Direction 8 (LINK)
CP21/2: Consultation on delivery and regulation of the New Payments Architecture
CP21/3 Authorised push payment scams – call for views
CP21/4 Consumer protection in interbank payments – call for views
CP21/5 - Interchange Fee Regulation (IFR) Guidance: EU withdrawal consequential changes
CP21/6 - Confirmation of Payee - Phase 2 Call for Views
CP21/8 - Lowering risks to delivery of the New Payments Architecture
CP21/5 stakeholder submissions to the Interchange Fee Regulation (IFR) Guidance: EU withdrawal consequential changes
CP21/4 stakeholder submissions to our call for views
CP21/9: Draft Specific Direction on maintaining free-to-use ATMs
CP21/10 Authorised push payment (APP) scams consultation paper
CP21/11 Confirmation of Payee: Ending dual running consultation paper
CP22/1: Card-acquiring market review initial remedies consultation
Announcements
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Memorandum of Understanding about monitoring the IFR
PSR's open letter to the New Payment System Operator (NPSO)
The Payment Systems Regulator's work on authorised push payment scams
Memorandum of Understanding about monitoring the IFR
PSR's open letter to the New Payment System Operator (NPSO)
The Payment Systems Regulator's work on authorised push payment scams
Annual plans & reports
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Payment Systems Regulator Annual Report and Accounts 2014/2015
PSR Annual Report 2015/16 - factsheet
Payment Systems Regulator Annual Report and Accounts 2015/16
Payment Systems Regulator Annual Plan and Budget for 2016/17
Payment Systems Regulator Annual Plan and Budget for 2018/19
Payment Systems Regulator Annual report and accounts 2017/18
Payment Systems Regulator Annual Plan and Budget 2015/16
PSR Panel annual report 2015/16
Factsheet - Annual Plan 2018/19
Policy Work Programme
PSR Panel Annual Report 2017/18
Payment Systems Regulator Annual Plan 2014/15
PSR Stakeholder reputation survey 2017
PSR Panel annual report 2016/17
Payment Systems Regulator Annual Plan and Budget for 2017/18
Payment Systems Regulator Annual Report and Accounts 2016/17
PSR Annual Report 2016/17 - factsheet
Perceptions Research 2016
Payment Systems Regulator Annual Plan and Budget 2019/20
Factsheet - Annual Plan 2019/20
Payment Systems Regulator Annual Report and Accounts 2018/19
Factsheet - Annual Plan and Budget 2020/21
Payment Systems Regulator Annual Plan and Budget 2020/21
The Payment Systems Regulator Limited Annual Report and Accounts 2019/20
Factsheet - Annual Report and Accounts 2019/20
Payment Systems Regulator Annual Plan and Budget 2021/22
Factsheet - Annual Plan and Budget 2021/22
Factsheet - Annual Report and Accounts 2020/21
Payment Systems Regulator Annual Report and Accounts 2020/21
Payment Systems Regulator Annual Plan and Budget 2022/23
Payment Systems Regulator Annual Report and Accounts 2014/2015
PSR Annual Report 2015/16 - factsheet
Payment Systems Regulator Annual Report and Accounts 2015/16
Payment Systems Regulator Annual Plan and Budget for 2016/17
Payment Systems Regulator Annual Plan and Budget for 2018/19
Payment Systems Regulator Annual report and accounts 2017/18
Payment Systems Regulator Annual Plan and Budget 2015/16
PSR Panel annual report 2015/16
Factsheet - Annual Plan 2018/19
Policy Work Programme
PSR Panel Annual Report 2017/18
Payment Systems Regulator Annual Plan 2014/15
PSR Stakeholder reputation survey 2017
PSR Panel annual report 2016/17
Payment Systems Regulator Annual Plan and Budget for 2017/18
Payment Systems Regulator Annual Report and Accounts 2016/17
PSR Annual Report 2016/17 - factsheet
Perceptions Research 2016
Payment Systems Regulator Annual Plan and Budget 2019/20
Factsheet - Annual Plan 2019/20
Payment Systems Regulator Annual Report and Accounts 2018/19
Factsheet - Annual Plan and Budget 2020/21
Payment Systems Regulator Annual Plan and Budget 2020/21
The Payment Systems Regulator Limited Annual Report and Accounts 2019/20
Factsheet - Annual Report and Accounts 2019/20
Payment Systems Regulator Annual Plan and Budget 2021/22
Factsheet - Annual Plan and Budget 2021/22
Factsheet - Annual Report and Accounts 2020/21
Payment Systems Regulator Annual Report and Accounts 2020/21
Payment Systems Regulator Annual Plan and Budget 2022/23
Market reviews
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PSR MR15/1.1 - Final terms of reference: market review into the supply of indirect access to payment systems
PSR MR15/2.2 - Annex
PSR MR15/2.1 - Final terms of reference: market review into the ownership and competitiveness of infrastructure provision
PSR MR15/1.2 - Annexes
Responses to our interim report on the ownership and competitiveness of infrastructure provision in payment systems
PSR MR15/1.3 - Final report: market review into the supply of indirect access to payment systems
PSR MR15/1.3 - Factsheet
PSR MR15/1.2 - Factsheet
MR15/2.3 - Factsheet
Responses to our final report on the ownership and competitiveness of infrastructure provision in payment systems
PSR MR15/2.3 – Final report: market review into the ownership and competitiveness of infrastructure provision
Survey for payment service providers
Costs and benefits of migration to ISO 20022 in SEPA - Final Report
PSR MR15/2.2 - Interim report: market review into the ownership and competitiveness of infrastructure provision
Lipis report: Payment system ownership and access model
PSR MR15/1.2 - Access theory and practice report
PSR MR15/1.2 - Interim report: market review into the supply of indirect access to payment systems
MR15/2.2 - Factsheet
PSR MR15/1 Market review into the supply of indirect access to payment systems - draft terms of reference
PSR MR15/2.4 - Annex 3
PSR MR15/2.5 - Annex 3
PSR MR15/2.3 - Annexes
PSR MR15/2.4 - Annexes 1 & 2
PSR MR15/2 Market review into the ownership and competitiveness of infrastructure provision - draft Terms of Reference
MR 15/2.5 Market review into the ownership and competitiveness of infrastructure provision: remedies decision
MR 15/2.4 Market review into the ownership and competitiveness of infrastructure provision: remedies consultation
Responses to our interim report on the supply of indirect access to payment systems
PSR MR15/1 Responses to indirect access market review draft terms of reference
PSR MR15/2 Responses to infrastructure market review draft terms of reference
MR18/1.3 - Responses to our proposed pass-through analysis
MR18/1.6 - Consultation on our proposed approach to the profitability analysis
MR18/1.4 - Responses to our proposed approach to the merchant survey
MR18/1.6 - Responses to our consultation on our proposed approach to the profitability analysis
MR18/1.4 - Our merchant survey questionnaire
MR18/1.5 Responses to our consultation on the merchant survey questionnaire
MR18/1.6 - Responses to our proposed profitability analysis consultation
MR18/1.7 Annex on merchant survey technical report
MR18/1.7 Annex on merchant survey results
MR18/1.7 Annex 5 - Barriers to entry and expansion - Card-acquiring market review
MR18/1.7 - Glossary - Card-acquiring market review
MR18/1.7 - Annex 4 - Scheme fees - Card-acquiring market review
MR18/1.7 Annex 1 - Industry background - Card-acquiring market review
MR18/1.7 Annex 2 - Pass-through analysis - Card-acquiring market review
MR18/1.7 Annex 3 - Financial Review - Card-acquiring market review
MR18/1.7 - Market review into the supply of card-acquiring services: Interim report
Merchant survey disclosure in the market review into card-acquiring services
MR18/1.8 Market review into the supply of card-acquiring services: Final report
PSR MR15/1.1 - Final terms of reference: market review into the supply of indirect access to payment systems
PSR MR15/2.2 - Annex
PSR MR15/2.1 - Final terms of reference: market review into the ownership and competitiveness of infrastructure provision
PSR MR15/1.2 - Annexes
Responses to our interim report on the ownership and competitiveness of infrastructure provision in payment systems
PSR MR15/1.3 - Final report: market review into the supply of indirect access to payment systems
PSR MR15/1.3 - Factsheet
PSR MR15/1.2 - Factsheet
MR15/2.3 - Factsheet
Responses to our final report on the ownership and competitiveness of infrastructure provision in payment systems
PSR MR15/2.3 – Final report: market review into the ownership and competitiveness of infrastructure provision
Survey for payment service providers
Costs and benefits of migration to ISO 20022 in SEPA - Final Report
PSR MR15/2.2 - Interim report: market review into the ownership and competitiveness of infrastructure provision
Lipis report: Payment system ownership and access model
PSR MR15/1.2 - Access theory and practice report
PSR MR15/1.2 - Interim report: market review into the supply of indirect access to payment systems
MR15/2.2 - Factsheet
PSR MR15/1 Market review into the supply of indirect access to payment systems - draft terms of reference
PSR MR15/2.4 - Annex 3
PSR MR15/2.5 - Annex 3
PSR MR15/2.3 - Annexes
PSR MR15/2.4 - Annexes 1 & 2
PSR MR15/2 Market review into the ownership and competitiveness of infrastructure provision - draft Terms of Reference
MR 15/2.5 Market review into the ownership and competitiveness of infrastructure provision: remedies decision
MR 15/2.4 Market review into the ownership and competitiveness of infrastructure provision: remedies consultation
Responses to our interim report on the supply of indirect access to payment systems
PSR MR15/1 Responses to indirect access market review draft terms of reference
PSR MR15/2 Responses to infrastructure market review draft terms of reference
MR18/1.3 - Responses to our proposed pass-through analysis
MR18/1.6 - Consultation on our proposed approach to the profitability analysis
MR18/1.4 - Responses to our proposed approach to the merchant survey
MR18/1.6 - Responses to our consultation on our proposed approach to the profitability analysis
MR18/1.4 - Our merchant survey questionnaire
MR18/1.5 Responses to our consultation on the merchant survey questionnaire
MR18/1.6 - Responses to our proposed profitability analysis consultation
MR18/1.7 Annex on merchant survey technical report
MR18/1.7 Annex on merchant survey results
MR18/1.7 Annex 5 - Barriers to entry and expansion - Card-acquiring market review
MR18/1.7 - Glossary - Card-acquiring market review
MR18/1.7 - Annex 4 - Scheme fees - Card-acquiring market review
MR18/1.7 Annex 1 - Industry background - Card-acquiring market review
MR18/1.7 Annex 2 - Pass-through analysis - Card-acquiring market review
MR18/1.7 Annex 3 - Financial Review - Card-acquiring market review
MR18/1.7 - Market review into the supply of card-acquiring services: Interim report
Merchant survey disclosure in the market review into card-acquiring services
MR18/1.8 Market review into the supply of card-acquiring services: Final report
Policy statements
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Policy Statement 16/1: The application of the Interchange Fee Regulation in the UK - Phase 1
Guidance on the PSR’s approach as a competent authority for the EU Interchange Fee Regulation
Policy Statement 16/3: The application of the Interchange Fee Regulation in the UK - Phase 2
PS 15/25: PSR regulatory fees 2015/16
The Competition and Markets Authority's guidance on voluntary redress schemes
PSR voluntary redress scheme application existing infringement decision
PSR voluntary redress scheme application: no pre-existing infringement decision
The approval of voluntary redress schemes for infringements of competition law
Final guidance on the PSR's approach as a competent authority for designation of alternative switching schemes under the PARs
PS 16/2: The application of the PARs 2015 in respect of alternative arrangements for switching accounts
Final Super-complaints Guidance
PS 18/12: PSR regulatory fees
Outcome of consultation on the development of a contingent reimbursement model
The Payment Services Regulations 2017 – the PSR’s approach to monitoring and enforcement - factsheet
PSR regulatory fees: 2018/19 fees figures
Authorised push payment scams: the role of payment system operators – final Terms of Reference
PSR PS 15/1: A new regulatory framework for payment systems in the UK
PSR PS17/1: Our decision on the Financial Penalties Scheme
The Payment Services Regulations 2017 – the PSR’s approach to monitoring and enforcement
Contactless mobile payments - our report
PS17/17 PSR regulatory fees 2017/18
Competition Act 1998 (CA98) Guidance
PSR PS17/3: Direct Debit Facilities Management – Switching providers - decision on changes to the Bacs Direct Debit rules
Markets Guidance
PS16/17 PSR regulatory fees 2016/17
Application for designation under the Payment Accounts Regulations (PARS)
Decision on designation under the Payment Accounts Regulations (PARs)
Factsheet - PSR Policy Statement 15.1
PSR PS 15/1A: Annexes to the Policy Statement
Responses to consultation feedback and final guidance documents
PSR PS19/2: Specific Direction 4a (Procurement: LINK)
CP19-2: Responses to our consultation on Specific Direction 9 (Crisis Communications: Visa)
PSR PS19/3 - Specific Direction 9 (Crisis Communications: Visa)
Business Impact Target 2019
Access and governance report on payment systems: update on progress
CP19/4: Responses and our final decision on our consultation on Specific Direction 10 (Confirmation of Payee)
CP19/4 Full responses to our consultation on Confirmation of Payee
RP19/1 - Data in the payments industry: Response to our discussion paper
DP18/1: Data in the Payments Industry - Responses to our discussion paper
PS20/1: Response to our consultation on varying Specific Direction 10 and decision
PS19/4 - Specific Direction 10 (Confirmation of Payee)
RP20/1 – Our final revised ‘day one’ Directions and response to consultation
CP19/5 - Responses to our discussion paper on the LINK interchange fee structure and summary of our roundtable discussion
First annual review of Specific Direction 8 (2020)
CP19/6: Responses to our Call for Views on our research into cash access, use and acceptance, and summary of our roundtable discussion
Application of the IFR: Final guidance
RP20/2 - Revision of our Powers and Procedures Guidance (PPG): Response to consultation on revisions to our PPG
Business Impact Target June to December 2019
Specific Direction 10 (Confirmation of Payee) (Varied February 2020)
Regulatory Technical Standards Regulation under the UK Interchange Fee Regulation as applies in the UK
Second annual review of Specific Direction 8 (2021)
PS21/1 – 2021 revised guidance on the Interchange Fee Regulation (IFR)
Guidance on the PSR’s approach to monitoring and enforcing compliance with the Interchange Fee Regulation (September 2021)
PS21/2 - Consumer protection in interbank payments - response to CP21/4
RP21/1 - Confirmation of Payee - response to our call for views CP21/6
PSR PS21/3: New Payments Architecture (NPA) regulatory framework published
Business Impact Target 2021
PSR RP21/2: Lowering risks to the New Payments Architecture (NPA) delivery – final changes to Specific Directions 2 and 3
Access and Governance Report on Interbank Payment Systems January 2022
PS22/1 Confirmation of Payee: response to consultation CP21/11 ending dual running
Policy Statement 16/1: The application of the Interchange Fee Regulation in the UK - Phase 1
Guidance on the PSR’s approach as a competent authority for the EU Interchange Fee Regulation
Policy Statement 16/3: The application of the Interchange Fee Regulation in the UK - Phase 2
PS 15/25: PSR regulatory fees 2015/16
The Competition and Markets Authority's guidance on voluntary redress schemes
PSR voluntary redress scheme application existing infringement decision
PSR voluntary redress scheme application: no pre-existing infringement decision
The approval of voluntary redress schemes for infringements of competition law
Final guidance on the PSR's approach as a competent authority for designation of alternative switching schemes under the PARs
PS 16/2: The application of the PARs 2015 in respect of alternative arrangements for switching accounts
Final Super-complaints Guidance
PS 18/12: PSR regulatory fees
Outcome of consultation on the development of a contingent reimbursement model
The Payment Services Regulations 2017 – the PSR’s approach to monitoring and enforcement - factsheet
PSR regulatory fees: 2018/19 fees figures
Authorised push payment scams: the role of payment system operators – final Terms of Reference
PSR PS 15/1: A new regulatory framework for payment systems in the UK
PSR PS17/1: Our decision on the Financial Penalties Scheme
The Payment Services Regulations 2017 – the PSR’s approach to monitoring and enforcement
Contactless mobile payments - our report
PS17/17 PSR regulatory fees 2017/18
Competition Act 1998 (CA98) Guidance
PSR PS17/3: Direct Debit Facilities Management – Switching providers - decision on changes to the Bacs Direct Debit rules
Markets Guidance
PS16/17 PSR regulatory fees 2016/17
Application for designation under the Payment Accounts Regulations (PARS)
Decision on designation under the Payment Accounts Regulations (PARs)
Factsheet - PSR Policy Statement 15.1
PSR PS 15/1A: Annexes to the Policy Statement
Responses to consultation feedback and final guidance documents
PSR PS19/2: Specific Direction 4a (Procurement: LINK)
CP19-2: Responses to our consultation on Specific Direction 9 (Crisis Communications: Visa)
PSR PS19/3 - Specific Direction 9 (Crisis Communications: Visa)
Business Impact Target 2019
Access and governance report on payment systems: update on progress
CP19/4: Responses and our final decision on our consultation on Specific Direction 10 (Confirmation of Payee)
CP19/4 Full responses to our consultation on Confirmation of Payee
RP19/1 - Data in the payments industry: Response to our discussion paper
DP18/1: Data in the Payments Industry - Responses to our discussion paper
PS20/1: Response to our consultation on varying Specific Direction 10 and decision
PS19/4 - Specific Direction 10 (Confirmation of Payee)
RP20/1 – Our final revised ‘day one’ Directions and response to consultation
CP19/5 - Responses to our discussion paper on the LINK interchange fee structure and summary of our roundtable discussion
First annual review of Specific Direction 8 (2020)
CP19/6: Responses to our Call for Views on our research into cash access, use and acceptance, and summary of our roundtable discussion
Application of the IFR: Final guidance
RP20/2 - Revision of our Powers and Procedures Guidance (PPG): Response to consultation on revisions to our PPG
Business Impact Target June to December 2019
Specific Direction 10 (Confirmation of Payee) (Varied February 2020)
Regulatory Technical Standards Regulation under the UK Interchange Fee Regulation as applies in the UK
Second annual review of Specific Direction 8 (2021)
PS21/1 – 2021 revised guidance on the Interchange Fee Regulation (IFR)
Guidance on the PSR’s approach to monitoring and enforcing compliance with the Interchange Fee Regulation (September 2021)
PS21/2 - Consumer protection in interbank payments - response to CP21/4
RP21/1 - Confirmation of Payee - response to our call for views CP21/6
PSR PS21/3: New Payments Architecture (NPA) regulatory framework published
Business Impact Target 2021
PSR RP21/2: Lowering risks to the New Payments Architecture (NPA) delivery – final changes to Specific Directions 2 and 3
Access and Governance Report on Interbank Payment Systems January 2022
PS22/1 Confirmation of Payee: response to consultation CP21/11 ending dual running
General
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Responses to PSR CP 14/1 - C to H
Responses to PSR CP 14/1 - I to P
PSR Board minutes - November 2014
PSR Board minutes - October 2014
PSR Board minutes - September 2014
Policy - associate/senior associate
Data Protection Act 1998 Subject Access Request form
Complaints against the PSR form
Payments Strategy Forum Q&A
Forum - draft terms of reference
Carole Begent Q1 2015
PSR Board minutes - 30 September 2015
PSR Board minutes - 22 October 2015
Draft Super-complaints Guidance
Infographic - Who we are and what we do
Corporate governance of the PSR Limited
PSO DG Meeting summary 30 May 2017
PSO DG Meeting summary 13 June 2017
PSO DG Meeting summary 27 June 2017
PSR Panel Vacancy - Independent Expert
First Forum meeting - Strategy Setting Principles and Priorities
First Forum meeting - ANNEX 1 Strategy Setting Principles and Priorities
First Forum meeting - ANNEX 2 Summary of Discussions Held at the Payments Community Event
First Forum meeting - Forum Work Programme
First Forum meeting - Composition of the Payments Strategy Forum
First Forum meeting - Payments Strategy Forum Agenda
Second Forum meeting - Payments Strategy Forum agenda
Second Forum meeting - Payments Strategy Forum minutes 08102015 - final
Second Forum meeting - Payments Strategy Forum terms of reference - final
Second Forum meeting - Forum away day output
Second Forum meeting - Forum strategy; objectives, principles and structure
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Second Forum meeting - High level work programme
Second Forum meeting - Annex 1: High level work programme
Second Forum meeting - End user needs working group terms of reference - final draft
Second Forum meeting - End user needs working group work plan
Second Forum meeting - End user needs working group forum report
Second Forum meeting - Simplifying access to markets working group terms of reference
Second Forum meeting - Simplifying access to markets working group work plan
Second Forum meeting - Simplifying access to markets working group Forum report
Second Forum meeting - Financial crime working group terms of reference
Second Forum meeting - Financial crime working group work plan
Second Forum meeting - Financial crime working group Forum report
Second Forum meeting - Horizon scanning working group terms of reference
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Second Forum meeting - Forum engagement
PSR CMA memorandum of understanding
Second Forum meeting - draft minutes
PSR Board minutes - 27 January 2016
PSR Board minutes - June 2018
PSR Board minutes - July 2018
Summary of key comments from submissions to PSR consultation CP18/2
Specific Direction 8
PSR Board minutes - September 2018
Responses to draft Terms of Reference to card-acquiring services market review
PSR MR18/1.2 - Final terms of reference: market review into the supply of card-acquiring services
Draft Variation of Specific Direction 4
PSR Board minutes - November 2018
The Scottish free-to-use ATM network
PSO DG Meeting summary 24 January 2017
PSO DG Meeting summary 7 February 2017
Specific Direction 2
ATM Impact Study - Summary findings
The PSR's letter to LINK
PSR Board minutes - May 2018
Protecting the UK's ATM network
Specific direction 5
Application for disputes form
PSO DG Meeting summary 20 December 2016
PSO DG Meeting summary 28 February 2017
Specific direction 6
PSO DG Meeting summary 1 November 2016
MoU between PSR and other financial regulators
PSO DG Terms of Reference
PSO DG Register of Interests
PSO DG Meeting summary 2 December 2016
PSR stakeholder reputation survey 2018
PSR Panel Terms of Reference
PSR Panel recruitment process
PSO DG Meeting summary 22 November 2016
Specific Direction 3
PSO and UKPA SLT briefing - January 2017
PSO Delivery Group: Communications Approach
The PSR's ATM reporting requirements
PSR Annual Report 2017/18 - factsheet
Administrative Priority Framework
PSO DG Meeting summary 10 January2017
PSR Penalties Guidance
PSODG Revised Terms of Reference
Egress user guide
Objectives Guidance
Hannah Nixon's letter to the Chair of the Treasury Select Committee January 2018
Exploratory analysis of the prospects for, and potential impacts of, ATM scheme competition
PSR Board minutes - 22 November 2017
PSR CP 14/1 - External reports: RPI paper on international approaches
Visa Europe Ltd (Visa Europe) - compliance report for 2017
PSR Annual Plan and budget 2017/18 - Factsheet
Responses to our consultation on the development of a contingent reimbursement model
PSR CP 14/1 - Supporting Paper 2: Payments industry strategy and areas for collaboration
Q2 2017 Stakeholder event costs
Our letter to the Chair of the Treasury Select Committee about Britain's free-to-use cash machines
LINK Scheme Ltd (LINK) - compliance report for 2017
PSR Board minutes - March 2018
PSR CP 14/1 - External reports: Accenture innovation report
PSR CP 14/1 - Questionnaire on Access to Card Payment Systems
PSR CP 14/1 - Supporting Paper 3: Ownership, governance and control of payment systems
PSR CP14/1 - Consultation questions response template
PSR CP 14/1 - External reports: RPI regulatory approach report
PSR CP 14/1 - External reports: KPMG infrastructure report
FOI request form
PSR CP 14/1 - External reports: Accenture governance report
PSR CP 14/1 - Supporting Paper 6: Regulatory tools
Cheque and Credit Clearing Company (C&CCC) - compliance report for 2017
PSR CP 14/1 - External reports: Ofcom / PSR joint study
PSR CP 14/1 - Questionnaire on access to interbank payment systems
The PSR's Financial Penalty Scheme
PSR CP 14/1 - Supporting Paper 4: Access to payment systems
MR15/2.4 - Factsheet
Factsheet - Outcome of our consultation about a contingent reimbursement model
PSR Board minutes - 13 September 2017
PSR Board minutes - 24 January 2018
PSR CP 14/1 - Supporting Paper 5: Interchange fees
PSR Specific Direction 7
Non-confidential responses to the March 2014 PSR call for inputs
FOIA and environmental information regulations fees statement
Faster Payments Scheme Ltd (FPSL) - compliance report for 2017
CHAPS Clearing Company Ltd (CHAPS Co) - compliance report for 2017
PSR CP 14/1 - External reports: London Economics report on competition and collaboration
Bacs Payment Schemes Ltd (BPSL) - compliance report for 2017
PSR CP 14/1 - Supporting Paper 1: The PSR and UK payments industry
MR15/2.5 - Factsheet
2018 Information notices issued by the PSR in relation to monitoring of the EU Interchange Fee Regulation
Stakeholder engagement manager/senior manager
PSR MR15/2.5 - Annexes 1 & 2
Responses to PSR CP 14/1 - A to B
Factsheet - Market review into the ownership and competitiveness of infrastructure provision
Visa Europe Ltd (Visa Europe) - compliance report for 2016
PSR Panel vacancies
PSR Board minutes - May 2014
Communications manager
Bacs Payment Schemes Ltd (BPSL) - compliance report for 2016
CHAPS Clearing Company Ltd (CHAPS Co) Faster Payments - compliance report for 2016
Responses to remedies consultation: Market review into the ownership and competitiveness of infrastructure provision
PSO DG Meeting summary 17 May 2017
PSR Board minutes - February 2015
Economist - technical specialist
Payments Community Roundtables Agenda
PSR Board minutes - 17 May 2017
PSO DG Meeting Summary 11 July 2017
Factsheet - Market review into the supply of indirect access to payment systems
Planning and operations senior associate
Competition and regulatory lawyers
Mastercard Inc - compliance report for 2016
Mastercard Inc - compliance report for 2017
PSR Board minutes - April 2014
Stakeholder engagement associate
Policy manager
Economist - associate/senior associate
Faster Payments Scheme Ltd (FPSL) - compliance report for 2016
PSR Board minutes - 21 June 2017
Decision notice – Cheque and Credit Clearing Company Ltd (C&CCC)
Responses to PSR CP 14/1 - R to Y
PSR Board minutes - July 2014
Cheque and Credit Clearing Company Ltd (C&CCCL) - compliance report for 2016
Link Scheme Ltd (Link Scheme) - compliance report for 2016
PSR Board minutes - March 2015
Working Group 2 - Discussion Paper 3 - Developing the Payments Strategy Forum terms of reference
PSR Board minutes - 4 June 2015
PSR Board minutes - 18 June 2015
Infographic - What the IFR means for consumers
PSR Board minutes - 22 March 2017
PSR Board minutes - 5 July 2017
Working Group 2 - Agenda
Working Group 3 - Discussion paper 4 - Progress on terms of reference
Working Group 3 - Presentation - How the Authorities will interact with the Forum
PSO DG Meeting summary 7 March 2017
Working Group 1 - Agenda
Working Group 1 - Discussion Paper 2 - Agreeing selection process for Independent Forum Chair
Working Group 3 - Agenda
PSO DG Meeting summary 14 March 2017
PSO DG Meeting summary 21 March 2017
PSO DG Meeting summary 28 March 2017
PSO DG Meeting summary 24 April 2017
PSR Board minutes - 12 May 2015
PSR Board minutes - 19 January 2017
Annual Plan Launch - Event costs
Working Group 1 - Discussion paper 1 - Agreeing the objectives and scope of the Payments Strategy Forum
PSR Board minutes - 21 July 2015
Hannah Nixon Q2 2015
Mark Falcon Q2 2015
First Forum meeting - Payments Community engagement
PSR Board minutes - 14 September 2016
PSR Board minutes - 8 December 2016
First Forum meeting - Payments Strategy Forum Terms of Reference – Draft
Carole Begent Q2 2015
PSR events and costs Q2 2015
PSR Board minutes - 9 November 2016
Hannah Nixon Q1 2015
Mark Falcon Q1 2015
PSR Board minutes - 27 November 2015
Carole Begent Q3 2015
Hannah Nixon Q3 2015
PSR Board minutes - 11 May 2016
PSR Board minutes - 22 June 2016
PSR Board minutes - 9 March 2016
PSR Board minutes - 13 July 2016
Original Specific Direction 4
Specific direction 4
Review of 'day one' directions - Responses to consultation CP18/1
PSR Board minutes - January 2019
PSR Responsibilities map and committee structure
PSR's open letter to Pay.UK Limited - May 2019
PSR Board minutes - March 2019
Factsheet - access and governance report June 2019
Privacy Notice
Card-acquiring services market review: General submissions received in Q1 2019 (other than in response to consultations)
Consultation on our merchant survey questionnaire
PSR Panel Annual Report 2018/19
Access and governance report on payment systems 2019 - Pay.uk
Access and governance report on payment systems 2019 - Visa Europe
Access and governance report on payment systems 2019 - Mastercard
Access and governance report on payment systems 2019 - LINK Scheme Ltd
PSR Board minutes - June 2019
Conflict of Interests policy for Non-Executive Directors
PSR regulatory fees: 2019/20 fees figures
PSR Board minutes - July 2019
PSR Board minutes - September 2019
PSR Board minutes - October 2019
PSR Board minutes - November 2019
PSR Specific Direction 1
PSR General directions
Factsheet - Our revised 'day one' Directions
The PSR Complaints Scheme
Senior Managers Regime - PSR statements of responsibility
Senior Managers Regime - Management responsibilities
Authorised push payment (APP) scams conference call – 30 March 2020
Q3 2019 Gifts, hospitality and expenses: Chris Hemsley
Q2 2019 Gifts, hospitality and expenses: Chris Hemsley
Q1 2019 Gifts, hospitality and expenses: Carole Begent
Q1 2019 Gifts, hospitality and expenses: Chris Hemsley
Q4 2018 Gifts, hospitality, expenses: Carole Begent
Q4 2018 Gifts, hospitality, expenses: Hannah Nixon
Q4 2017 Gifts Hospitality Expenses Hannah Nixon
Q3 2018 - Gifts, Hospitality & Expenses: Hannah Nixon
Q4 2016 Gifts Hospitality Expenses Carole Begent
Q4 2016 Gifts Hospitality Expenses Hannah Nixon
Q2 2016 Gifts Hospitality Expenses Hannah Nixon
Q2 2017 Gifts Hospitality Expenses Hannah Nixon
Q3 2016 Gifts Hospitality Expenses Carole Begent
Q1 2016 Gifts Hospitality Expenses Hannah Nixon
Q3 2016 Gifts Hospitality Expenses Hannah Nixon
Q1 2016 Gifts Hospitality Expenses Carole Begent
Q2 2016 Gifts Hospitality Expenses Carole Begent
Q2 2017 Gifts Hospitality Expenses Carole Begent
Q3 2017 Gifts Hospitality Expenses Carole Begent
Q3 2017 Gifts Hospitality Expenses Hannah Nixon
Q2 2018 - Gifts, Hospitality & Expenses: Hannah Nixon
Q3 2018 - Gifts, Hospitality & Expenses: Carole Begent
Q1 2017 Gifts Hospitality Expenses Hannah Nixon
Q1 2017 Gifts Hospitality Expenses Carole Begent
Q4 2015/16 Gifts Hospitality Expenses Hannah Nixon
Q4 2015/16 Gifts Hospitality Expenses Carole Begent
General Direction 1: Cooperative relationships with the PSR (2020)
General Direction 2: Access (FSBRA) (2020)
General Direction 3: Access (PSRs 2017) (2020)
General Direction 4: Service-user interests (interbank payment systems) (2020)
General Direction 5: Conflict of interest (FSBRA) (2020)
Specific Direction 1: Access (sponsor banks) (2020)
PSR Board minutes - January 2020
PSR Board minutes - March 2020
Powers and Procedures Guidance
Guidance on the PSR’s approach as a competent authority for the EU Interchange Fee Regulation - June 2020
Powers and Procedures Guidance - June 2020
PSR Panel Recruitment - May 2020
Card-acquiring services market review: General submissions received in Q1 2020 (other than in response to consultations)
PSR Board minutes - May 2020
Decisions on applications for exemption from the requirement to introduce Confirmation of Payee (CoP) - July 2020
DRAFT PSR internal review process explained
PSR internal review process explained
PSR Board minutes - June 2020
Complaints about the PSR form
PSR Panel Annual Report 2019/20
Access to cash factsheet - July 2020
Infographic - Our work protecting people from Authorised Push Payment (APP) scams
Q4 2019 Gifts, hospitality and expenses: Chris Hemsley
Q1 2020 Gifts, hospitality and expenses: Chris Hemsley
PSR regulatory fees: 2020/21 fees figures
PSR Board minutes - July 2020
Draft undertakings for the confidentiality ring used for pass-through disclosure
Pass-through disclosure in the market review into card-acquiring services
Infographic - What happens when a consumer uses a credit or debit card?
Payments through the ages
Usage of payment methods in the UK
PSR Board minutes - August 2020
FCA/PSR Access to Cash - Steering Group (meeting minutes - 16 October 2020)
Individual Rights Form
FCA/PSR Access to Cash - Working Group 1: Consumer and SME Needs (meeting minutes - 30 September 2020)
FCA/PSR Access to Cash - Working Group 1: Consumer and SME Needs (meeting minutes - 9 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 2 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 8 October 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 1 October 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 12 October 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 1 October 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 15 October 2020)
PSR Board minutes - September 2020
Q2 2020 Gifts, hospitality and expenses: Chris Hemsley
FCA/PSR Access to Cash - Steering Group (meeting minutes - 9 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (Terms of Reference)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 26 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 19 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 12 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 5 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 29 October 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 22 October 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 15 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (Terms of Reference)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 26 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 19 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 12 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 5 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 22 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 14 October 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (Terms of Reference)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 16 November 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 2 November 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 22 October 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (Terms of Reference)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 24 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 16 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 9 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 2 November 2020)
Q3 2020 Gifts, hospitality and expenses: Chris Hemsley
FCA/PSR Access to Cash - Steering Group (meeting minutes - 18 December 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 3 December 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 8 December 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 3 December 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 30 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 1 December 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 10 December 2020)
Consumer and SME Roundtable (minutes - 4 December 2020)
Responses to call for input on competition and innovation in the New Payments Architecture
PSR Board minutes - November 2020
PSR Board minutes - January 2015
PSR Board minutes - January 2021
Q4 2020 Gifts, hospitality and expenses: Chris Hemsley
2019 Information notices issued by the PSR in relation to monitoring of the EU Interchange Fee Regulation
2020 Information notices issued by the PSR in relation to monitoring of the EU Interchange Fee Regulation
Pay.UK’s responses to our consultation on the delivery of the NPA
Our proposed strategy
PSR regulatory fees: 2021/22 fees figures
PSR Board minutes - May 2021
PSR Board minutes - March 2021
Q1 2021 Gifts, hospitality and expenses: Chris Hemsley
PSR's open letter to Specific Direction 10 banks and UK Finance - July 2021
PSR Board minutes - June 2021
Payment Systems Regulator Panel Annual Report 2020-21
PSR Board minutes - July 2021
Q2 2021 Gifts, hospitality and expenses: Chris Hemsley
Disclosure of financial interests
Directorships and other positions
PSR quarterly update Autumn 2021
PSR Board Effectiveness Review 2021
PSR Board Minutes - September 2021
The PSR Strategy
PSR quarterly update Summer 2021
PSR quarterly update Summer 2020
PSR Board Minutes - November 2021
Specific Direction 11
Specific Direction 12
PSR Board Minutes - January 2022
PSR non-confidential decision: anti-competitive conduct in the prepaid card services sector
PSR Panel's Digital Payments Initiative report
Decision Notice: PSR investigation into NatWest Group banks’ non-compliance with the Interchange Fee Regulation
Q4 2021/22 Gifts, hospitality and expenses: Chris Hemsley
Responses to PSR CP 14/1 - C to H
Responses to PSR CP 14/1 - I to P
PSR Board minutes - November 2014
PSR Board minutes - October 2014
PSR Board minutes - September 2014
Policy - associate/senior associate
Data Protection Act 1998 Subject Access Request form
Complaints against the PSR form
Payments Strategy Forum Q&A
Forum - draft terms of reference
Carole Begent Q1 2015
PSR Board minutes - 30 September 2015
PSR Board minutes - 22 October 2015
Draft Super-complaints Guidance
Infographic - Who we are and what we do
Corporate governance of the PSR Limited
PSO DG Meeting summary 30 May 2017
PSO DG Meeting summary 13 June 2017
PSO DG Meeting summary 27 June 2017
PSR Panel Vacancy - Independent Expert
First Forum meeting - Strategy Setting Principles and Priorities
First Forum meeting - ANNEX 1 Strategy Setting Principles and Priorities
First Forum meeting - ANNEX 2 Summary of Discussions Held at the Payments Community Event
First Forum meeting - Forum Work Programme
First Forum meeting - Composition of the Payments Strategy Forum
First Forum meeting - Payments Strategy Forum Agenda
Second Forum meeting - Payments Strategy Forum agenda
Second Forum meeting - Payments Strategy Forum minutes 08102015 - final
Second Forum meeting - Payments Strategy Forum terms of reference - final
Second Forum meeting - Forum away day output
Second Forum meeting - Forum strategy; objectives, principles and structure
Second Forum meeting - Evaluation framework
Second Forum meeting - High level work programme
Second Forum meeting - Annex 1: High level work programme
Second Forum meeting - End user needs working group terms of reference - final draft
Second Forum meeting - End user needs working group work plan
Second Forum meeting - End user needs working group forum report
Second Forum meeting - Simplifying access to markets working group terms of reference
Second Forum meeting - Simplifying access to markets working group work plan
Second Forum meeting - Simplifying access to markets working group Forum report
Second Forum meeting - Financial crime working group terms of reference
Second Forum meeting - Financial crime working group work plan
Second Forum meeting - Financial crime working group Forum report
Second Forum meeting - Horizon scanning working group terms of reference
Second Forum meeting - Horizon scanning working group work plan
Second Forum meeting - Horizon scanning working group report
Second Forum meeting - Forum engagement
PSR CMA memorandum of understanding
Second Forum meeting - draft minutes
PSR Board minutes - 27 January 2016
PSR Board minutes - June 2018
PSR Board minutes - July 2018
Summary of key comments from submissions to PSR consultation CP18/2
Specific Direction 8
PSR Board minutes - September 2018
Responses to draft Terms of Reference to card-acquiring services market review
PSR MR18/1.2 - Final terms of reference: market review into the supply of card-acquiring services
Draft Variation of Specific Direction 4
PSR Board minutes - November 2018
The Scottish free-to-use ATM network
PSO DG Meeting summary 24 January 2017
PSO DG Meeting summary 7 February 2017
Specific Direction 2
ATM Impact Study - Summary findings
The PSR's letter to LINK
PSR Board minutes - May 2018
Protecting the UK's ATM network
Specific direction 5
Application for disputes form
PSO DG Meeting summary 20 December 2016
PSO DG Meeting summary 28 February 2017
Specific direction 6
PSO DG Meeting summary 1 November 2016
MoU between PSR and other financial regulators
PSO DG Terms of Reference
PSO DG Register of Interests
PSO DG Meeting summary 2 December 2016
PSR stakeholder reputation survey 2018
PSR Panel Terms of Reference
PSR Panel recruitment process
PSO DG Meeting summary 22 November 2016
Specific Direction 3
PSO and UKPA SLT briefing - January 2017
PSO Delivery Group: Communications Approach
The PSR's ATM reporting requirements
PSR Annual Report 2017/18 - factsheet
Administrative Priority Framework
PSO DG Meeting summary 10 January2017
PSR Penalties Guidance
PSODG Revised Terms of Reference
Egress user guide
Objectives Guidance
Hannah Nixon's letter to the Chair of the Treasury Select Committee January 2018
Exploratory analysis of the prospects for, and potential impacts of, ATM scheme competition
PSR Board minutes - 22 November 2017
PSR CP 14/1 - External reports: RPI paper on international approaches
Visa Europe Ltd (Visa Europe) - compliance report for 2017
PSR Annual Plan and budget 2017/18 - Factsheet
Responses to our consultation on the development of a contingent reimbursement model
PSR CP 14/1 - Supporting Paper 2: Payments industry strategy and areas for collaboration
Q2 2017 Stakeholder event costs
Our letter to the Chair of the Treasury Select Committee about Britain's free-to-use cash machines
LINK Scheme Ltd (LINK) - compliance report for 2017
PSR Board minutes - March 2018
PSR CP 14/1 - External reports: Accenture innovation report
PSR CP 14/1 - Questionnaire on Access to Card Payment Systems
PSR CP 14/1 - Supporting Paper 3: Ownership, governance and control of payment systems
PSR CP14/1 - Consultation questions response template
PSR CP 14/1 - External reports: RPI regulatory approach report
PSR CP 14/1 - External reports: KPMG infrastructure report
FOI request form
PSR CP 14/1 - External reports: Accenture governance report
PSR CP 14/1 - Supporting Paper 6: Regulatory tools
Cheque and Credit Clearing Company (C&CCC) - compliance report for 2017
PSR CP 14/1 - External reports: Ofcom / PSR joint study
PSR CP 14/1 - Questionnaire on access to interbank payment systems
The PSR's Financial Penalty Scheme
PSR CP 14/1 - Supporting Paper 4: Access to payment systems
MR15/2.4 - Factsheet
Factsheet - Outcome of our consultation about a contingent reimbursement model
PSR Board minutes - 13 September 2017
PSR Board minutes - 24 January 2018
PSR CP 14/1 - Supporting Paper 5: Interchange fees
PSR Specific Direction 7
Non-confidential responses to the March 2014 PSR call for inputs
FOIA and environmental information regulations fees statement
Faster Payments Scheme Ltd (FPSL) - compliance report for 2017
CHAPS Clearing Company Ltd (CHAPS Co) - compliance report for 2017
PSR CP 14/1 - External reports: London Economics report on competition and collaboration
Bacs Payment Schemes Ltd (BPSL) - compliance report for 2017
PSR CP 14/1 - Supporting Paper 1: The PSR and UK payments industry
MR15/2.5 - Factsheet
2018 Information notices issued by the PSR in relation to monitoring of the EU Interchange Fee Regulation
Stakeholder engagement manager/senior manager
PSR MR15/2.5 - Annexes 1 & 2
Responses to PSR CP 14/1 - A to B
Factsheet - Market review into the ownership and competitiveness of infrastructure provision
Visa Europe Ltd (Visa Europe) - compliance report for 2016
PSR Panel vacancies
PSR Board minutes - May 2014
Communications manager
Bacs Payment Schemes Ltd (BPSL) - compliance report for 2016
CHAPS Clearing Company Ltd (CHAPS Co) Faster Payments - compliance report for 2016
Responses to remedies consultation: Market review into the ownership and competitiveness of infrastructure provision
PSO DG Meeting summary 17 May 2017
PSR Board minutes - February 2015
Economist - technical specialist
Payments Community Roundtables Agenda
PSR Board minutes - 17 May 2017
PSO DG Meeting Summary 11 July 2017
Factsheet - Market review into the supply of indirect access to payment systems
Planning and operations senior associate
Competition and regulatory lawyers
Mastercard Inc - compliance report for 2016
Mastercard Inc - compliance report for 2017
PSR Board minutes - April 2014
Stakeholder engagement associate
Policy manager
Economist - associate/senior associate
Faster Payments Scheme Ltd (FPSL) - compliance report for 2016
PSR Board minutes - 21 June 2017
Decision notice – Cheque and Credit Clearing Company Ltd (C&CCC)
Responses to PSR CP 14/1 - R to Y
PSR Board minutes - July 2014
Cheque and Credit Clearing Company Ltd (C&CCCL) - compliance report for 2016
Link Scheme Ltd (Link Scheme) - compliance report for 2016
PSR Board minutes - March 2015
Working Group 2 - Discussion Paper 3 - Developing the Payments Strategy Forum terms of reference
PSR Board minutes - 4 June 2015
PSR Board minutes - 18 June 2015
Infographic - What the IFR means for consumers
PSR Board minutes - 22 March 2017
PSR Board minutes - 5 July 2017
Working Group 2 - Agenda
Working Group 3 - Discussion paper 4 - Progress on terms of reference
Working Group 3 - Presentation - How the Authorities will interact with the Forum
PSO DG Meeting summary 7 March 2017
Working Group 1 - Agenda
Working Group 1 - Discussion Paper 2 - Agreeing selection process for Independent Forum Chair
Working Group 3 - Agenda
PSO DG Meeting summary 14 March 2017
PSO DG Meeting summary 21 March 2017
PSO DG Meeting summary 28 March 2017
PSO DG Meeting summary 24 April 2017
PSR Board minutes - 12 May 2015
PSR Board minutes - 19 January 2017
Annual Plan Launch - Event costs
Working Group 1 - Discussion paper 1 - Agreeing the objectives and scope of the Payments Strategy Forum
PSR Board minutes - 21 July 2015
Hannah Nixon Q2 2015
Mark Falcon Q2 2015
First Forum meeting - Payments Community engagement
PSR Board minutes - 14 September 2016
PSR Board minutes - 8 December 2016
First Forum meeting - Payments Strategy Forum Terms of Reference – Draft
Carole Begent Q2 2015
PSR events and costs Q2 2015
PSR Board minutes - 9 November 2016
Hannah Nixon Q1 2015
Mark Falcon Q1 2015
PSR Board minutes - 27 November 2015
Carole Begent Q3 2015
Hannah Nixon Q3 2015
PSR Board minutes - 11 May 2016
PSR Board minutes - 22 June 2016
PSR Board minutes - 9 March 2016
PSR Board minutes - 13 July 2016
Original Specific Direction 4
Specific direction 4
Review of 'day one' directions - Responses to consultation CP18/1
PSR Board minutes - January 2019
PSR Responsibilities map and committee structure
PSR's open letter to Pay.UK Limited - May 2019
PSR Board minutes - March 2019
Factsheet - access and governance report June 2019
Privacy Notice
Card-acquiring services market review: General submissions received in Q1 2019 (other than in response to consultations)
Consultation on our merchant survey questionnaire
PSR Panel Annual Report 2018/19
Access and governance report on payment systems 2019 - Pay.uk
Access and governance report on payment systems 2019 - Visa Europe
Access and governance report on payment systems 2019 - Mastercard
Access and governance report on payment systems 2019 - LINK Scheme Ltd
PSR Board minutes - June 2019
Conflict of Interests policy for Non-Executive Directors
PSR regulatory fees: 2019/20 fees figures
PSR Board minutes - July 2019
PSR Board minutes - September 2019
PSR Board minutes - October 2019
PSR Board minutes - November 2019
PSR Specific Direction 1
PSR General directions
Factsheet - Our revised 'day one' Directions
The PSR Complaints Scheme
Senior Managers Regime - PSR statements of responsibility
Senior Managers Regime - Management responsibilities
Authorised push payment (APP) scams conference call – 30 March 2020
Q3 2019 Gifts, hospitality and expenses: Chris Hemsley
Q2 2019 Gifts, hospitality and expenses: Chris Hemsley
Q1 2019 Gifts, hospitality and expenses: Carole Begent
Q1 2019 Gifts, hospitality and expenses: Chris Hemsley
Q4 2018 Gifts, hospitality, expenses: Carole Begent
Q4 2018 Gifts, hospitality, expenses: Hannah Nixon
Q4 2017 Gifts Hospitality Expenses Hannah Nixon
Q3 2018 - Gifts, Hospitality & Expenses: Hannah Nixon
Q4 2016 Gifts Hospitality Expenses Carole Begent
Q4 2016 Gifts Hospitality Expenses Hannah Nixon
Q2 2016 Gifts Hospitality Expenses Hannah Nixon
Q2 2017 Gifts Hospitality Expenses Hannah Nixon
Q3 2016 Gifts Hospitality Expenses Carole Begent
Q1 2016 Gifts Hospitality Expenses Hannah Nixon
Q3 2016 Gifts Hospitality Expenses Hannah Nixon
Q1 2016 Gifts Hospitality Expenses Carole Begent
Q2 2016 Gifts Hospitality Expenses Carole Begent
Q2 2017 Gifts Hospitality Expenses Carole Begent
Q3 2017 Gifts Hospitality Expenses Carole Begent
Q3 2017 Gifts Hospitality Expenses Hannah Nixon
Q2 2018 - Gifts, Hospitality & Expenses: Hannah Nixon
Q3 2018 - Gifts, Hospitality & Expenses: Carole Begent
Q1 2017 Gifts Hospitality Expenses Hannah Nixon
Q1 2017 Gifts Hospitality Expenses Carole Begent
Q4 2015/16 Gifts Hospitality Expenses Hannah Nixon
Q4 2015/16 Gifts Hospitality Expenses Carole Begent
General Direction 1: Cooperative relationships with the PSR (2020)
General Direction 2: Access (FSBRA) (2020)
General Direction 3: Access (PSRs 2017) (2020)
General Direction 4: Service-user interests (interbank payment systems) (2020)
General Direction 5: Conflict of interest (FSBRA) (2020)
Specific Direction 1: Access (sponsor banks) (2020)
PSR Board minutes - January 2020
PSR Board minutes - March 2020
Powers and Procedures Guidance
Guidance on the PSR’s approach as a competent authority for the EU Interchange Fee Regulation - June 2020
Powers and Procedures Guidance - June 2020
PSR Panel Recruitment - May 2020
Card-acquiring services market review: General submissions received in Q1 2020 (other than in response to consultations)
PSR Board minutes - May 2020
Decisions on applications for exemption from the requirement to introduce Confirmation of Payee (CoP) - July 2020
DRAFT PSR internal review process explained
PSR internal review process explained
PSR Board minutes - June 2020
Complaints about the PSR form
PSR Panel Annual Report 2019/20
Access to cash factsheet - July 2020
Infographic - Our work protecting people from Authorised Push Payment (APP) scams
Q4 2019 Gifts, hospitality and expenses: Chris Hemsley
Q1 2020 Gifts, hospitality and expenses: Chris Hemsley
PSR regulatory fees: 2020/21 fees figures
PSR Board minutes - July 2020
Draft undertakings for the confidentiality ring used for pass-through disclosure
Pass-through disclosure in the market review into card-acquiring services
Infographic - What happens when a consumer uses a credit or debit card?
Payments through the ages
Usage of payment methods in the UK
PSR Board minutes - August 2020
FCA/PSR Access to Cash - Steering Group (meeting minutes - 16 October 2020)
Individual Rights Form
FCA/PSR Access to Cash - Working Group 1: Consumer and SME Needs (meeting minutes - 30 September 2020)
FCA/PSR Access to Cash - Working Group 1: Consumer and SME Needs (meeting minutes - 9 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 2 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 8 October 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 1 October 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 12 October 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 1 October 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 15 October 2020)
PSR Board minutes - September 2020
Q2 2020 Gifts, hospitality and expenses: Chris Hemsley
FCA/PSR Access to Cash - Steering Group (meeting minutes - 9 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (Terms of Reference)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 26 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 19 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 12 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 5 November 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 29 October 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 22 October 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 15 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (Terms of Reference)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 26 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 19 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 12 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 5 November 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 22 October 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 14 October 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (Terms of Reference)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 16 November 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 2 November 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 22 October 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (Terms of Reference)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 24 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 16 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 9 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 2 November 2020)
Q3 2020 Gifts, hospitality and expenses: Chris Hemsley
FCA/PSR Access to Cash - Steering Group (meeting minutes - 18 December 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 3 December 2020)
FCA/PSR Access to Cash – Working Group 1: Consumer and SME Needs (meeting minutes - 8 December 2020)
FCA/PSR Access to Cash - Working Group 2: Access to Branch Services (meeting minutes - 3 December 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 30 November 2020)
FCA/PSR Access to Cash - Working Group 4: Digital Transition (meeting minutes - 1 December 2020)
FCA/PSR Access to Cash - Working Group 3: Access to Cash Withdrawals (meeting minutes - 10 December 2020)
Consumer and SME Roundtable (minutes - 4 December 2020)
Responses to call for input on competition and innovation in the New Payments Architecture
PSR Board minutes - November 2020
PSR Board minutes - January 2015
PSR Board minutes - January 2021
Q4 2020 Gifts, hospitality and expenses: Chris Hemsley
2019 Information notices issued by the PSR in relation to monitoring of the EU Interchange Fee Regulation
2020 Information notices issued by the PSR in relation to monitoring of the EU Interchange Fee Regulation
Pay.UK’s responses to our consultation on the delivery of the NPA
Our proposed strategy
PSR regulatory fees: 2021/22 fees figures
PSR Board minutes - May 2021
PSR Board minutes - March 2021
Q1 2021 Gifts, hospitality and expenses: Chris Hemsley
PSR's open letter to Specific Direction 10 banks and UK Finance - July 2021
PSR Board minutes - June 2021
Payment Systems Regulator Panel Annual Report 2020-21
PSR Board minutes - July 2021
Q2 2021 Gifts, hospitality and expenses: Chris Hemsley
Disclosure of financial interests
Directorships and other positions
PSR quarterly update Autumn 2021
PSR Board Effectiveness Review 2021
PSR Board Minutes - September 2021
The PSR Strategy
PSR quarterly update Summer 2021
PSR quarterly update Summer 2020
PSR Board Minutes - November 2021
Specific Direction 11
Specific Direction 12
PSR Board Minutes - January 2022
PSR non-confidential decision: anti-competitive conduct in the prepaid card services sector
PSR Panel's Digital Payments Initiative report
Decision Notice: PSR investigation into NatWest Group banks’ non-compliance with the Interchange Fee Regulation
Q4 2021/22 Gifts, hospitality and expenses: Chris Hemsley
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PSR Board minutes - 21 July 2015
15/10/2015
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