Website accessibility

As of January 2021, a new website has been created to be as accessible as possible for users.

This accessibility statement applies to

Our team endeavours to ensure as many people as possible can use this website. For example, that means you should be able to:

  • Zoom in up to 200% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (such as Jaws)
  • Navigate most of the website using speech and other assistive technology built into computer and smartphone operating systems

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances and exemptions on the known issues page.

Preparation of this accessibility statement

This statement was prepared on 17th June 2021. It was last reviewed on 17th June 2021.

This website was last tested on 4th June 2021.

Our websites are currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA using a combination of automated tools for accessibility WCAG 2.1 standards.

Testing of the website is carried out on a per website template basis using the latest version of the axe accessibility tool. Whilst this is an automated tool a number of further tests need to be carried out manually. These are based on Google’s lighthouse accessibility tool in which the full list of tests can be found here.


What we’re doing to fix accessibility issues

We review accessibility on an annual basis in which we strive to address any known issues as well as provide further improvements where possible.

We are also working with all our staff who are responsible for writing content for the website, to train them in producing more accessible content and to improve all the content already up on the site that has issues.

We strive to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives.

If we have failed to identify a barrier, please contact us on

Feedback and contact information

We’ve designed our content to be as accessible as possible but If you still experience barriers, you can contact us by sending an email to to request alternative format documents. Please include:

  • The web address (URL) of the content that you need
  • Your contact name and email address
  • The type of format that you need

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Get help to customise your settings

The BBC’s My Web My Way provides detailed information on how to change browser and computer settings to suit you.

Portable document format (PDF) files

Documents on our website are published in PDF format. To access them you need Adobe Acrobat Reader software which is available free of charge from the Adobe website.

Coding standards

We use HTML5 code to write our website and CSS to style it. We use (and will use) the latest coding practices to ensure accessibility compliance.


Please if you have trouble using Your feedback helps us make improvements.

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