The APP scams reimbursement requirement comes into force on 07 October 2024 and firms are already making progress to implement this.

We are keen to support this work and to collaborate with industry to ensure consistent understanding of the policy as well as preparedness and effective, timely implementation of the requirement.

We recognise the value of setting up industry engagement sessions in the lead up to implementation and we will hold them from the end of March on a fortnightly basis.

We will discuss different areas of the policy including scope, PSPs’ obligations, the division of liability, consumer standard of caution, vulnerability, complex claims and others.

Our engagement will run alongside the workshops Pay.UK are leading with firms on operational readiness, and the development of the single system Pay.UK is procuring to support firms in managing reimbursement.

Many thanks to those that joined us for our earlier industry engagement sessions. We hope you found the conversations helpful.

We will host the next session on Wednesday 24 April 14:30 to 16:00 in a hybrid format, at our office in Stratford and online on MS Teams.

We will provide an overview of CHAPS and discuss PSR compliance monitoring and complex cases.

If you have any questions regarding the session please email us at

For questions regarding the APP scams policy please email

Please register by completing the form below. Registration closes on Monday 22 April at 16:00.

We will send you joining details the day before the session.

Please note that the in person option for this session is no longer available as all in person places have now been filled.