A payment being made in a garden center, using a phone and a payment terminal

Every time anyone uses a cash machine, transfers money, uses contactless, or gets paid, they use a payment system.

Payment systems are always evolving and the PSR is here to make sure they work well for everyone.

Learn about what we do

PSR investigation into NatWest Group banks’ non-compliance with the Interchange Fee Regulation

We’ve concluded our investigation involving four NatWest Group banks which overcharged interchange fees on credit cards and have imposed fines totalling £1.82m.

Decision Notice: PSR investigation into NatWest Group banks’ non-compliance with the Interchange Fee Regulation

Decision Notice: PSR investigation into NatWest Group banks’ non-compliance with the Interchange Fee Regulation

View document

At a glance

Our aim is to make sure the UK’s payment systems work well for everyone who uses them now and in the future.

See who we regulate

35.6 billion payments

We regulated 35.6 billion payments in 2020. Source: UK Finance (2020)

4.8 billion

We regulate 4.8 billion business payments. Source: UK Finance (2021)

8 payment systems

There are 8 designated payment systems.

What we do (ATM)

What we do

We’re here to make sure payment systems serve everybody as well as they can. We promote competition and innovation in the interests of the people and