PSR investigation into NatWest Group banks’ non-compliance with the Interchange Fee Regulation
We’ve concluded our investigation involving four NatWest Group banks which overcharged interchange fees on credit cards and have imposed fines totalling £1.82m.

At a glance
Our aim is to make sure the UK’s payment systems work well for everyone who uses them now and in the future.
See who we regulate35.6 billion payments
We regulated 35.6 billion payments in 2020. Source: UK Finance (2020)
4.8 billion
We regulate 4.8 billion business payments. Source: UK Finance (2021)
8 payment systems
There are 8 designated payment systems.
What we do
We’re here to make sure payment systems serve everybody as well as they can. We promote competition and innovation in the interests of the people and