We have launched a consultation on changes to our penalty statements.

Why are we publishing this document?

Our enforcement work is important in making sure firms are following the rules and that people and businesses are protected. If firms do break the rules, we have the power to impose penalties, which could include issuing fines.

The proposed changes to our penalty statements will help firms more easily understand how we determine the amount of any penalty we impose.

What does this document contain?

Our penalty statements set out the principles which are applied in determining whether to impose a penalty and the amount of that penalty. They are a key tool in incentivising firms to comply with the rules we enforce, so it’s crucial that the right framework is in place for imposing penalties.

We currently have three penalty statements in place. We are proposing the following five main changes to our statements:

  • To combine our three penalty statements into one.
  • To change the way in which we consider the duration of a compliance failure and how we take account of revenue when calculating penalties.
  • To clarify what we mean by senior management.
  • To add further clarity when we consider a compliance failure is deliberate or reckless.
  • To reinforce the principle that penalties should disincentivise compliance failures.

Who should read this document?

This document is relevant to the payments industry, particularly those firms subject to the regulations and obligations we enforce.

What happens next?

This consultation is open until 5pm on 27 April 2023. The PSR expects to publish a final penalty statement in Q3 2023. 

You can email us at  penaltyconsultation@psr.org.uk  or write to us at the following address:

Regulatory Enforcement Team

Payment Systems Regulator

12 Endeavour Square

 London E20 1JN

Looking for something?

Share this page: