PSR completes review of protections for consumers making payments from one bank account to another

11/10/2021

Consumer Protection Interbank Payments

PSR completes review of protections for consumers making payments from one bank account to another 

  • Protecting people when they make payments will remain a key priority for the PSR in the coming years 
  • The PSR is confident most account-to-account payments are currently sufficiently protected, but more protection could be needed in the future as the use of bank transfers increases  

Today, the Payment Systems Regulator publishes its response following its call for views on consumer protection in interbank (account-to-account) payments.   

More and more of us are using digital payments to transfer funds directly from one bank account to another using interbank payment systems and particularly the Faster Payments Service (FPS). With recent innovation in interbank payments, the PSR wanted to be sure that existing consumer protections remain fit for purpose, particularly as the number of transactions processed by FPS is growing. It is expected to continue that way in the coming years. Part of that growth comes from new opportunities developed in Open Banking which allow consumers and businesses to use bank transfers for more varied purposes, including making retail purchases. 

As a result of its review, the regulator has decided that existing protections, particularly for payments that were unauthorised or were wrongly executed, are sufficient for now. For the time being, the PSR will not intervene to introduce additional purchase protection which isn’t yet provided for bank transfers.  

However, because the PSR expects interbank retail payments to become more popular over time, it is imperative that businesses offering these services can identify payment risk levels and act quickly and responsibly to minimise customer harm if risk levels for interbank payments start to rise. The PSR will be keeping a close eye on developments and intervene if necessary. This is supported by HM Treasury in its published response to its Payments Landscape Review.

Genevieve Marjoribanks, Head of Policy at the PSR said: 

“Innovative new payment methods and the protection available go hand-in-hand and our proposed strategy focuses on both. We expect new services to offer levels of protection that at the very least match the level of risk within the system and the needs of those making a payment. Businesses have a responsibility to act fast if they see their customers starting to lose money. 

“We will be keeping a close eye on how protections develop in FPS and, if we think we need to step in, we will.” 

Tackling other types of payment fraud 

While the PSR is satisfied that FPS protections are sufficient for most account-to-account payments for now, it recognises there has been a rise in fraud in other ways that people pay. This year, the PSR has been developing an approach to prevent authorised push payment (APP) fraud and reimburse the victims of these crime. The regulator will consult on its proposed next steps in its work on APP scams in October. 

The PSR strategy: 

In its proposed strategy, the PSR has identified four strategic priorities: