Annual Report and Accounts 2018/19

This is our annual report. It covers our activity in 2018/19, our fourth operational year, and reports on how we’ve met the aims and priorities we set out in our 2017/18 annual plan.

What have we achieved over the last year?

In 2018/19, we continued to make a difference in areas that really matter to people across the UK – through engagement and collaboration, and by using our powers to deliver change.

This flexible approach has helped us make significant progress in several areas:

  • our work led to the introduction of a new industry code that will see banks take responsibility for preventing authorised push payment scams and giving consumers better protection than ever before 
  • we began a programme of research into access to cash, and directed LINK to do it all can to fulfil its commitment to maintaining the broad geographic spread of free-to-use ATMs across the UK
  • we launched our third market review to look in detail at the supply of card-acquiring services – a vital part of card payment systems
  • our access programme continues to bear fruit, with more payment service providers than ever joining payment systems – stimulating competition, innovation and choice for consumers and organisations

Other significant work included:

What this document contains

As well as a summary of the work we completed in 2018/19, as set out above, the Annual Report also includes:

  • Directors’ report 
  • Corporate governance statement 
  • Directors’ remuneration report 
  • Financial statements
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