Draft PSR Super-Complaints Guidance docx

Draft Super-complaints Guidance

30/03/2015 Size: 170.8 KB


Guidance for designated representative bodies to make comprehensive and robust super-complaints so that we can respond in a manner that addresses those concerns most appropriately.

It will be reissued in final form once HM Treasury has designated representative bodies under section 68 FSBRA.

Update: on 22 March we published final guidance on how designated representative bodies could make a super-complaint.

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