Contact us

Contacting the PSR

Based in the Olympic Park, Stratford, we're easily reached via the Jubilee Line, Central Line, DLR, and numerous bus and coach routes.

Payment Systems Regulator

12 Endeavour Square


London E20 1JN

Important Notice

In light of precautions being taken around the UK in relation to coronavirus, and with a view to possible future disruptions to working patterns (such as staff not being present in the office), we would encourage anybody who wishes to correspond with the PSR to do so via email. Unlike traditional post, we can still receive emails even if we are not in the office.

Please use to do this.

If you are a journalist with a question for the PSR, please see our media enquiries page.

View Google Maps

Switchboard: 020 7066 1000


For general enquiries speak to our contact centre: 0300 456 3677

Please note that the Payment Systems Regulator (PSR) is a fully independent subsidiary of the Financial Conduct Authority (FCA), with its own statutory objectives, Managing Director and Board. To deliver value for money, where appropriate the PSR leverages off the FCA’s services, including the switchboard and contact centre services. 

If you want to make a complaint about the PSR, please see our page about the PSR's complaints scheme.

If you would like to request a PSR speaker for an event, please see our speaker request page.