How we build strategic relationships and help industry comply with our rules

The Supervision and Compliance Monitoring division ensures that our regulation delivers good outcomes for users of payment systems. This includes promoting innovation and competition in the payments market.

If you are a payment systems operator, your dedicated contact in our Supervision team will develop a long-term strategic relationship with you and your firm. Your contact will make sure you understand our regulatory expectations and we understand your business and challenges.

Our Compliance Monitoring team ensures that firms comply with the directions we issue to support our regulatory interventions. They aim to understand the actions you’re taking, or have taken, to comply. This helps our regulations to deliver the right benefits to end users of payment systems. Good compliance also allows us to evaluate the effectiveness of our regulations.

The Enforcement Team has the power to investigate where we think a firm hasn’t followed the rules we oversee. The team is more likely to open an investigation if, based on the information available to us, we consider the relevant compliance issues are likely to have a greater adverse impact on how we advance our statutory objectives.

Upcoming regulatory changes

As part of the Government's plans to consolidate the PSR into the Financial Conduct Authority (FCA), the two regulators have been working closely together to deliver a smooth transition of responsibilities. As part of this transition from PSR to FCA, staff based at the FCA are increasingly working in support of the delivery of PSR functions. This means that you may find your contact for a PSR matter is from the FCA. You may also find that, for the same reason, any information you provide to the PSR is received by, shared with, and/or processed by, staff based at the FCA.