This is the full super-complaint from Which? relating to concerns it has around consumer safeguards in the market for push payments.
Which? is concerned that when consumers are tricked into transferring money to a fraudster via a ‘push’ payment (such as when the consumer instructs their bank to send money) there is not an appropriate level of protection compared to other types of payment.
Find out what the PSR is doing on our dedicated Which? super-complaint page.
Payment Systems Regulator receives super-complaint from Which? on safeguards in the market for push paymentsThe Payment Systems Regulator (PSR), the economic regulator for the £75 trillion UK payment systems industry, has received a super-complaint from Which?
Which? super-complaint on payment scams
Super-complaintsCertain organisations can make super-complaints to the PSR