This document consolidates previous publications on the APP reimbursement requirement and provides a single point of reference for those who wish to understand our reimbursement requirement and how it may affect them. The document also includes summaries of the most frequently asked questions we received and the requirements for reimbursement of APP fraud committed over the CHAPS payment system.
This document is general guidance, it is intended to help readers interpret our policy, our definitive requirements are set out in our legal instruments on APP scams.
We will continue to keep this document under review and, if need be, updated in line with any material revisions we make to our reimbursement requirement.