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PSR responds to Which?'s report on cash access

Published 18 09 2019

Responding to Which?'s latest report on cash access, the PSR says:

Banks need to make sure their customers can access their cash when and where they need it – and we welcome Which’s contribution to the debate around how they do that in a world where technology is driving major changes to the way we all pay for goods and services. 

It is important that banks engage closely with local communities and their customers to understand their needs for cash so that well designed and suitably tailored solutions can be put in place to meet those needs. That includes solutions like LINK’s commitment to maintaining the geographic spread of free to use ATMs and other solutions like access to cash at Post Offices and in retail stores.  We are looking at whether the structure of LINK fees for ATMs might play a part in this.

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