In 2023, we published policy statements PS23/3 Fighting authorised push payment fraud: a new reimbursement requirement and PS23/4 Fighting authorised push payment scams: final decision. These policy statements set the detailed parameters for the Faster Payments Scheme (FPS) authorised push payment (APP) scams reimbursement requirement. We also published three legal instruments which give effect to the policy.

The start date for the reimbursement policy is 7 October 2024. It is crucial that PSPs continue the work already underway to prepare and ensure they are ready to implement the requirements.

Date Published: 17 April 2024          Closing Date: 28 May 2024  

What does this document contain and why are we publishing it?

As the operator of Faster Payments, Pay.UK will be responsible for monitoring all directed PSPs’ compliance with the FPS reimbursement rules.

This document sets out our proposals for all PSPs in-scope of the reimbursement requirement policy to report data and information to Pay.UK, so that it can effectively monitor and manage compliance with the FPS reimbursement rules. It also sets requirements for how this data must be provided, and how it will be managed. This includes proposing to require PSPs to use Pay.UK’s reimbursement claim management system (RCMS) to collate, retain and provide data to Pay.UK, by requiring PSPs to comply with the Faster Payments Scheme rule that will require its use. All PSPs using the RCMS will support PSPs to effectively communicate in respect of claims.

Recognising the significant work required to establish these reporting channels, we are proposing a pragmatic, streamlined approach and phased reporting from the policy start date. We are also consulting on placing limits on what Pay.UK is permitted to do with the monitoring data and information it receives from PSPs, including in respect of disclosure.

We propose to deliver this by including new requirements within the existing specific directions. We are not proposing any changes to the powers exercised, or the requirements already contained within the specific directions relating to Faster Payments APP scam reimbursement.

What happens next? 

The consultation is open until 5pm on 28 May 2024. You can email your comments to or write to us at: 

APP scams

Payment Systems Regulator

12 Endeavour Square


E20 1JN

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