Market review into the supply of card-acquiring services
Last updated: 27 November 2020
We have been carrying out a market review into the supply of card-acquiring services and on this page, you will find links to the information we publish about this review.
Card payments are critical to the smooth running of the UK economy. They are a popular way for people to pay for goods and services, and their use is growing.
For merchants to accept card payments, they need to buy card-acquiring services. The costs of these services may ultimately be reflected in the prices and services they offer to their customers.
We have been carrying out a market review into card-acquiring services following concerns that the supply of these services may not be working well for merchants, and ultimately consumers.
We published the draft terms of reference for our work in July 2018. We published final terms of reference in January 2019 taking account of the feedback we received.
On 15 September, we published our interim report on the supply of card-acquiring services which shows that merchants could make savings by shopping around and either switching or negotiating with their current provider – but many small and medium ones don’t.
We are now consulting on the contents of our interim report and are keen to get feedback on the proposed remedies. The publication of the interim report will be followed by a consultation period of 12 weeks. The deadline for feedback is 8 December 2020.
After we have considered the feedback and discussed it further with stakeholders, we will finalise our findings and publish a Final Report in 2021.
On this page, you will find helpful links to documents and announcements associated with this market review.